1. What should I do if my login fails?
Ensure you are connected to the internal network or mobile data. Your login is tied to your standard JNBS employee credentials. If you forgot your password, contact your floor manager or system administrator.
2. How does offline mode work?
If Wi-Fi drops while picking in deep warehouse racks, EZOrder will automatically save your progress locally. As soon as you return within Wi-Fi signal range, the app synchronizes all scans in the background.
3. How do I report a missing barcode or wrong SKU?
In the Fulfillment Detail Screen, tap on the item, select "Edit / Substitute" or flag as "Out of Stock". You can also search for the product using the search bar at the top.
Reach our IT & Operations Team directly:
📧 Email: [email protected]
📞 Warehouse Desk: +1 647 - 435 - 3856
🏢 Location: 39 Orfus Road, Unit A1, M6A 1L7, North York, Canada